Many of our global users have already passed and started the process of withdrawing their earnings. That being said, we are aware that many users are experiencing issues with KYC, and we are trying hard to help each of you. So we decided to create this forum section to allow Pynksters to help each other. Please feel free to leave your issues here and, more importantly, please try and help other Pynksters where you can. Please keep it civilised, do not reveal any personal information or documentation and let’s work together to get everyone through this
We are a UK company registered with the FCA as an appointed representative, and absolutely cannot pass people who do not have the appropriate ID, have committed criminal offences or are associated with any known terrorist groups.
KYC remains a legal requirement for us. If you cannot provide the KYC at this time you may need to wait until a regulatory solution is found in your region. To be clear, depending on your jurisdiction, this may take several months.
The list of documents that we accept as a PoA (proof of address) is non-exhaustive.
PLEASE NOTE: YOUR PROOF OF ADDRESS MUST HAVE YOUR FULL ADDRESS AND NAME ON IT
Generally, users can submit one of the following:
- Utility bill, e.g. a gas bill, electricity bill, or water bill
- Bank statement
- Tax assessment
- Mortgage statement
- Certificate of voter registration
- Correspondence with a government authority regarding the receipt of benefits such as a pension, unemployment benefits, housing benefits, etc.
- Cable bill (but not from satellite TV companies).
- Landline telephone bill
The following documents can also be accepted as a valid PoA, but only if they contain an individual’s full name and address, and have not been used as the submitted ID :
- Identity card
- Driving license
- Mobile phone bills
- Medical bills
- Receipts for purchases
- Insurance statements
- Documents stating PO Box addresses
- Any document that has been edited or altered digitally or otherwise.
Please do not spam unaccepted documents to our KYC provider or your application will be blocked. Please do not reach out to customer services to tell them that you do not have the required ID as this is not an issue they can assist you with.
Our commitment to getting as many of you through the KYC process as quickly and easily as possible remains absolute and our CS team are working night and day to help with this. We are, as always, here to help.
Al and the CS team.
For further detail on completing your KYC successfully, please see the tutorials below:
Proof of address: HOW TO: Submit your proof of address documentation
Selfie: HOW TO: Upload your selfie
Your ID documents: HOW TO: Upload your ID document