It is no secret that, over the years, traditional banks have lagged behind their digital counterparts. High profile IT failures from big banks like RBS and the CO-OPs Smile Bank left many customers turning to tech-savvy fintech services that meet their current banking needs. This process appears to have been accelerated by lockdown measures, forcing millions to stay at home and handle their financial lives exclusively online.
According to the Brandon Agency, traditional bank customers in the U.S. and UK listed banking fees (43%) as the main frustration. Other points of contention include the time-
consuming nature of issuing transactions (31%) and poor customer services (18%). On the other hand, personal banking relationships, something that fintech alternatives don’t offer, remain important to clients (31%). Other points of contention with digital banks include fears regarding the security of their money (22%) and a lack of easy access to credit (20%).
Bearing in mind the technical agility of financial technology service providers and the scale of their traditional counterparts, how do you expect the financial sector to evolve over the coming decade?
Do you expect to see growing interdependence between fintech service providers and traditional service providers or rather a head-to-head competition between the two?
What would you expect to be the impact of the growing adoption of digital currencies and blockchain-based financial solutions (e.g. staking, transaction processing, investing) on the financial sector?