Report a Bug πŸ›

Hello Pynksters :wave:

No one is perfect, you must see some errors, bugs or issues while enjoying your Pynk Journey.

If you encounter a bug (there are many) please report back to here, one of our dedicated team members will do the rest asap. :point_down:

Important: PLEASE DO NOT SHARE PERSONAL INFORMATION as a screenshot (This includes your Wallet Balance, Point earnings etc.) You can always email to hello@pynk.io to get a one on one assistance when needed :upside_down_face:

For any bugs, you would like to report into DEV TEAM directly please use this link , try to give as much as information just like below.

Bug reporting example format

  1. Date/Time:
    Example (21.06.2020 15.38)
  2. Description of error:
    Example (Manage your referrals page is not loading)
  3. Screenshot or video:
    Example :point_down:

  1. Operating System:
    Example (Windows, OSX, Android, IOS)
  2. OS Version:
    Example (Windows 10)
  3. Browser:
    Example (Chrome, Firefox, Safari, Edge)
  4. Browser Version:
    Example (78.3, 39.6…)
  5. Page:
    Example (Fund Manager, predictions, leaderboard)
  6. Steps before the bug:
    Example (optional)
2 Likes

This has to be a bug @ZackofPynk, there’s a spread of 300 odd on certain points of the plot but its still a flat straight line.
My performance against the crowd and price on BTC should be (sadly :flushed:) well defined in the graph lately?

2 Likes

Hi @stackem,

Thanks for sharing the issue.

What I can tell from the last last time we checked this with you, this is definitely about your account (past predictions) and therefore it needs to be reported directly to hello@pynk.io (I’m forwarding this internally,now) so team can have a look into your account and find a solution regarding this issue.

2 Likes

Can someone help me…I know the answer is obvious but I just can’t see it :face_with_hand_over_mouth:

I can see the predictions that I submitted for today e.g. Bitcoin ending 4/7/20, but I cannot find the one submitted yesterday and ending today. :woman_shrugging:

1 Like

Hi @KD8482 Kerry. I can help you with that.

Go to the Pynk app home screen.
Scroll down to closing predictions and hit the >
From there you will see your current predictions
Scroll to the bottom and hit β€˜past predictions’

Hope that helps. Have a great day! :smiley:

2 Likes

Answers like that need to be preserved and added to pynkopedia.

3 Likes

Greetings !! Why can’t I make a prediction? The process stops after clicking on the β€œNext” button

I agree about preserving those answers @Al_Wallace. It took some searching to find it that first day as it takes more to get there than the old version. (Though, I do like the listing for at better on this new version!)

Great idea.

Maybe we will have a chat with the guys and set up a separate thread here for anyone’s ideas for adds to Pynkipedia

2 Likes

Hello @AMONTANA,

Thanks. After the new release some users are having this issue, we can not help you that much unless what device you are using, could you please tell us your device so I’ll add that your report in emails,

  1. Operating System:
    Example (Windows, OSX, Android, IOS)
  2. OS Version:
    Example (Windows 10)
  3. Browser:
    Example (Chrome, Firefox, Safari, Edge)
  4. Browser Version:
    Example (78.3, 39.6…)

Hi Zack!
Operating System:
Windows 10 v1909

Browser:
Chrome v(83.0.4103.116)
Brave v (1.10.97 Chromium: 83.0.4103.116)
Mobile Desktop application

It did thank you!

I agree about preserving answers!

Another one :woman_facepalming:

I cannot find the staked CP leaderboard? Does anyone have instructions?

1 Like

Hi Kerry, me again :smiley:

go to predictions - scroll down to leaderboard and hit stake CP. here you can look at your current and historical placing

3 Likes

@KD8482, maybe you need to just go to the app and start clicking around. You will find so many features just by exploring.

2 Likes

I would not have posted these questions if I hadn’t spent two separate 10 minutes session trying to find them :rofl:
I have also been clicking around, alot, I basically bumble my way through life and this app is no different.

Part of the problem for the CP stake was that the numbers do not correlate on all sections of the app. I will screen shot and post when I can if necessary, but, for me the home page leaderboard shows up to date for the predictions, but last month for the CP stake positioning.

Also, if it is clogging up the feed could someone (@Al_Wallace?) set up a thread specifically for questions that then would not show up on feeds for those who don’t sign up to tracking.? I don’t want to annoy everyone, but I also don’t want to be put off by accessibility issues.

Hope all of that makes sense!

I am trying my best I promise! :dizzy:

3 Likes

No worries @KD8482. Just that the app is new for all of us and there are so many features. So clicking around helps us all discover new things. You are welcome to ask any questions you have!

3 Likes

Hi @KD8482, We’re always happy to answer questions.

As I mentioned above we are discussing the best way to help with these issues on the forum. Our very own @deyner1984 will set up a special thread where people can ask from admins and longer serving members of the Pynk crowd.

In the meantime, just ask :grinning:

3 Likes

Hi @KD8482! Now you and everyone have the chance to ask for help in a more easy way.

You can go here and create a whole new topic reagarding your question, then you can follow the thread till your problem gets solved.

You can tag someone and ask for help and people can or cannot track your topics. This is something more customized we want to try allowing us to reach every Pynkster and solve their problems and reply to your questions in a more fair and clean way!!

Hope you like it and find it useful!!! :pray:

4 Likes

Thank you :sparkling_heart:

3 Likes